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FAQs
If you wish to change address or phone number, you can contact us on 9029002644 from 11 am to 8 pm.
You cannot change the address once the order is shipped
If your order has been shipped, you cannot cancel it.
We dispatch most orders within 1-2 business days.
While we try our best that no order gets delayed, the delivery timeframe mentioned is an estimate, actual delivery time depends upon availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery
Yes, we have stores presents at Ghatkopar Mumbai | Andheri Mumbai | Surat - Dumas Rd
Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund:
Step 1: Contact our Customer Support team via phone 9029002644 or email on Support@beautyplanetindia.com within 24 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. We may also ask you to share the pictures of the damaged product received
Step 3: In case of damaged product, we will either initiate refund for the same or send a replacement subjected to the availability of the product
